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What is their shipping policy?
Please note that all orders require a standard order processing time of 2-3 working days before shipment. This includes orders that choose FedEx standard overnight delivery or Fedex next day delivery. After the order is processed and ready to be delivered from their warehouse (2-3 working days after the order is placed), the delivery schedule starts.
Please note that their standard ground transportation service is provided by FedEx smartpost and by US postal service. If you want to deliver the order to the purchase box, you must select the standard shipment and provide the purchase box number. Please note that orders delivered via FedEx standard overnight or Fedex the next day are not eligible for delivery to the P.O. Box.
In the neighboring United States, all orders of $59.99 and below (pre tax order subtotal) are subject to a uniform freight of $12.95. Orders shipped to Alaska or Hawaii will be charged a higher delivery fee. Please note that all ottlite.com orders are delivered by FedEx on the ground, unless you purchase expedited service at the time of order settlement.
What is their return policy?
They want you to be satisfied with your purchase, so they offer a 30 day trial period for all products. If you are not satisfied for any reason, you can return your product to get a full refund, less transportation and handling costs.
Please contact their customer service team at 1-800-842-8848 for authorization before sending them your return. The customer is responsible for all transportation costs related to the return, including any undeliverable expenses. Remember to prepare the receipt as proof of purchase. The goods must be returned in good condition, otherwise 25% of the purchase fee will be charged.
If your lamp is damaged and you ordered the lamp from ottlite, please call their customer service team within 14 days after receiving the lamp to submit a damage claim. Ensure that all original packaging shipped with the luminaire is retained.
Note: all returns will be assigned an RMA number. This RMA is required for all returns to ottlite technologies, otherwise a 25% restocking fee will be charged.