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What is OYS Sports Return Policy?
If for any reason you are not completely delighted with your purchase, they will happily accept a return for an exchange or full item refund. For hygiene reasons, some items are non-returnable. If this is applicable it will be stated on the product page.
Returned items must be received within 14-days of receipt for USA orders and within 30 days of receipt for international orders.
OYS Sports knows the last thing on your mind during an illness or self-isolation will be posting back your return so they've got you covered! They've extended thier USA returns period to 30 days and thier international returns period to 40 days to ensure those following government guidance can still receive their refund or exchange. For more information on this, feel free to contact thier super-friendly customer service advisors via email or social media. Stay safe!
OYS Sports regrets to inform you that any upgraded shipping fees over and above the cheapest common delivery method are non-refundable, unless the error was made on thier part. In the rare event that you do receive an imperfect item, please do contact them at your earliest convenience. In such an event, they prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.
What is OYS Sports Shipping Policy?
Please refer to your shipping confirmation email to track your order. If you have any questions, Please contact thier Service team anytime!
Delivery Time = Warehouse Processing Time + Shipping Time.
Due to tariff issues, they are not open to purchase on the official website of the UK market. You can click on the UK tiktok section of the official website to purchase from thier official UK tiktok account. The price is more affordable.
How To Make A Return?
If you want to return or exchange them, you can click thier Return Quickly Link on the footer of website. Follow these steps to easily apply for a return or exchange.
Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.
Have You Received My Return?
Babe they will send you a confirmation email receipt once your return has been refunded. If you haven't heard any communication from them after the 10 working day timescale, please contact thier customer care team with your order number and details of the items returned.
If you've returned more than one order in the same parcel, please allow 72 hours for all your returns to be completed.