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Expiry Date: 07/03/2024
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How to cancel an order?
Please notify them as soon as you make your decision. Usually, orders can be cancelled within the first 24 hours, but not always. Please select the "Return" button and their specialists will try to detect the cancellation and arrange it as soon as possible. For faster service, please include your order number in the remarks! This is a great help for the team and allows you to cancel. Once the carrier has picked up the order, the order can no longer be cancelled. They cannot edit your order after you place it. Customer service is happy to help you process cancellations and place new orders. However, they do offer free first class shipping on domestic orders, so feel free to drop by and pick up any accessories you might notice!
How do I service my product?
They will be happy to provide a little TLC for your items. Please contact their CS team for approval and repair forms. This will ensure your product gets the care it needs and finds its way home. All repairs must be sent to and approved by their repair team. They can't afford to ship to them, but they'll fix your item and send it back to you for free! Most repairs take 1-2 weeks. Due to their complexity and the deep nature of the repair, bag repairs take approximately 4-6 weeks. They know it's hard to separate from your beloved PQ items, but they do their best to get yours into shape in a timely manner.
How do I return my product?
They're sorry to hear it didn't work out, but happy to help! Please contact them so their PQ Guru can take care of you and approve your return order. Items that have not been processed are not eligible for return and will be returned to you. Please note that they cannot cover any return shipping costs.
Which domestic shipping services do they use?
Within the US, they offer shipping via USPS or FedEx. Options range from their free first class shipping to overnight shipping for an extra fee.