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Do you ship internationally?

• Paizo is located in the United States and they ship worldwide, if you have particular concern about delivery to your destination, contact [email protected] and specify your concerns.

• Note that customs fees are the responsibility of the recipient. Because such fees vary based on destination and order contents, Paizo does not calculate, compensate or refund for customs fees, duties, or taxes charged to the recipient. Questions regarding a specific country's customs fees should be directed to that country's customs office.

• Some shipping methods may vary on how or when fees are charged, particularly UPS international. They recommend researching what you may be charged based on your particular destination before placing your order.

How much will shipping and handling cost?

• Shipping and handling costs are based on dimensions, weight and protective packaging required and may vary significantly based on the item weight, size, destination and method. 

• You can view shipping costs and transit times for the various methods they offer by adding items to your shopping cart and entering in your address. 

• If you do not choose to continue with your purchase, just navigate away from the checkout. You can always remove or add more items to your shopping cart prior to completing checkout.

Why did my order split into multiple packages?

Occasionally their order processing system will determine that shipping costs are lower if an order is split into multiple packages. This usually occurs because the combined size and/or weight of the items in an order exceed the limitations of a particular shipping method.

I'd like to have the customs label modified for my international shipment so that a particular type of item is declared in a different category. Can I do that?

Their customs labels are generated automatically, and they cannot and will not alter them based solely on the recipient's preference. If an item is declared in the wrong customs category, however, please let them know so that they may correct it for future shipments.

What is a sidecart?

Sidecarts allow customers with regular subscription shipments to combine new orders with upcoming subscription shipments to potentially save on shipping charges. See here for details.

Can they ship to APO/FPO/AP addresses?

Yes! Please review your address carefully as you submit your order. Occasionally the service they use that automatically helps them format addresses can update it incorrectly. If you have any issues getting the address submitted correctly, please let customer service know and they are happy to help.