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Paradox Interactive Frequently Asked Questions
Why the Paradox Launcher v2 doesn't work?
If you're experiencing issues with your launcher when you try and run a game from Steam please try the following solutions:- Make sure steam.exe and the game's .exe file are on the allowed list for both Windows Defender-Ransomware and your antivirus program
- Check your antivirus quarantine section as they've found that occasionally the bootstrapper-v2.exe file gets falsely flagged as a virus. If it's in your quarantined list please restore the file and try again.
- Make sure that both Steam and the game is installed on the same partition, preferably your C:
Can I play game X with the launcher?
At the moment only Crusader Kings 3, Imperator:Rome, Stellaris, Tyranny, Surviving Mars, Empire of Sin, BattleTech and Age of Wonders:Planetfall are playable using their launcher. More games will be added in the future. If and when older games will be added is unknown at present.
How can I contact support?
They only accept requests via tickets through the help desk. There are a few reasons for this:
It alleviates the workload and allows them to address your issue faster than if tehy were on the phone
Most of the information they need to resolve your issue is in text form (DxDiag, crash logs etc) and trying to sort them over the phone would be near impossible
They don't work 24/7
Their agents are spread across the globe
- So, in short, no phone number I'm afraid.
How do I create a Paradox Account?
When they migrated from their old forum back in March of 2015 they changed the way users access it. Now, if you want to participate on the forum, you need to first have a Paradox Account and then either create a Forum profile OR merge your already existing Forum profile to it. To create your account please follow these steps.
Navigate to their forum and click the bottom at the top right corner.
Fill out the account details. IMPORTANT! Filling out fake details is not allowed and can result in problems in the future if there is ever an account dispute.
Once done check your email to confirm your account.
Go back to the forum and click the Sign In at the top right corner. You will then be prompted with this window