Details 15 used
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Party City (49)
All 49
Editors' Pick 5
Coupons 38
Deals 11
Details 14 used
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Details 16 used
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Details
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Details 05/25/2025
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Expiry Date: 05/25/2025
Details
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10% off
code
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Details
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Party City Frequently Asked Questions
How can I track my order?
If your order has already shipped, you will see the word "Shipped" by each line item on your order, as well as a link to your tracking information on the right side of the page. Otherwise, you will see one of the following status codes on each of the line-items of your order.
Pending: This means your order was received by their system in the past few hours. Within the next few hours, your order will be placed in a batch for processing by their warehouse.
Warehouse: This means that your order is currently in their warehouse. It is being picked and packed, and within a few hours, you should receive notification that it has shipped.
Review: This means that their system detected billing information that does not match what your credit card company has on file for the card you used. In most cases, they can resolve this quickly without having to contact you or delay your order.
Are there return exceptions?
Yes, exceptions include:
Helium tanks
Custom & personalized items (US only)
Partial Party Kits - Party Kit components may not be returned individually
Blade & Timber Birthday Kits
I have misplaced my order confirmation email. How do I return my item?
If you placed an online order through your Party City account, you can find your order number in your Order History after logging into your Party City account. You can also request a new order confirmation email by contacting them.
How do I return an in-store pickup order?
In-store pickup orders can be returned to any Party City location accompanied by your order confirmation email.
How do I return a pre-ordered item?
Pre-orders cannot be returned until you have received your item. Then, you may return your order in-store or by mail.
How will I know my return has been processed?
Once they receive your return, the refund will be reflected in your bank statement within 2-5 business days. Shipping & handling charges and taxes are non-refundable.
How do I determine when I will receive my order?
Estimating your delivery time is easy! Shipping times start the first business day after the order is shipped from their warehouse. Business days exclude weekends (Saturday & Sunday) and holidays.
For example: if the delivery option you choose at checkout is 3 Day Select and your order ships on a Wednesday, then the first shipping day you would count is Thursday and your package would be estimated for delivery on the following Monday.
What shipping options are available?
Standard Shipping:
Deliveries are made in 2 to 6 business days.
Packages weighing 10 pounds or less are delivered to your door by the USPS.
Packages weighing more than 10 pounds will be delivered by UPS.
Rural and remote areas may incur longer delivery times.
Faster Shipping:
3 Day Select - Arrives 3 business days after the day it ships out.
2nd Day Air - Arrives 2 business days after the day it ships out.
Next Day Air - Arrives on the next business day after the day it ships out.
Saturday Delivery Next Day Air - Arrives on Saturday. Not available in all locations.