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Expiry Date: 06/02/2024
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What can I learn about the refund policy?
FedEx will make three attempts to deliver your packages to your house or shipment destination. If no one is there to receive the package, FedEx will leave a notice stating that they have made an attempt and when they will make their next attempt, as well as their contact information.
If you prefer that your package is left at your door, you may leave a signed notice giving FedEx permission for your package to be left outside your home without a signature.
All refused Deliveries are treated as a regular return. If you refuse a delivery of any order placed on Pawleys Island Hammocks, the package will be returned to their warehouse. You will receive a refund for the merchandise and tax paid minus the return shipping charges.
For more information please see their Return Policy above.
What is the cancellation policy?
At Pawleys Island Hammocks, they do their best to process and ship orders quickly.
Because of this, there is not always a lot of time between when an order is placed and when it is shipped. Please verify that your order is correct before placing it because once an order has shipped, they are not able to make changes or cancel it. If you need to change or cancel an order that has shipped, you will need to contact them for a return authorization.
Customers are responsible for the return/rerouting shipping cost. For more information please see their Return Policy above.
Can I learn more about the address change policy?
Please verify your email order confirmation that your shipping address is correct and call customer service immediately if you need to change the shipping address. In the event that you wish to change the shipping address once the order has shipped, there will be a fee to reroute the package.
This fee will vary per order, depending on where the package is in transit and the desired location. Please avoid this fee by double checking the address on your order confirmation.
What can I learn about warranty?
All Pawleys Island Hammocks products are guaranteed to be free of defects in workmanship and materials, and are guaranteed under warranty.
Their Durawood furniture carries a lifetime warranty of defects in workmanship and materials. All other products are guaranteed under a one year warranty.
Normal wear and tear, including prolonged exposure to snow, rain and heavy humidity, is not covered by their warranty, nor is mold, animal damage, mildew or damage from improper storage, maintenance and installation.