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Does Sarah Raven has any sale product?
Yes, Sarah Raven has more sale product right now.
You would never want to miss them, you can click here to view all sale items.
What is more about the return policy?
They hope that you are delighted with your order from them. However, they understand that you may occasionally wish to return an item/order if you change your mind, if you find an item which is not as you expect, or if an item is faulty.
Please examine your items and inform them of any problems as soon as you receive your delivery, as returns must be processed within 28 days of receiving your order.
The procedure for returning an item to them depends on the circumstances. Please see the relevant section, or contact them if you are unsure.
How can I make a return?
The procedure for returning live products can vary depending on the type, season, condition, size, quantity and reason. If you wish to return plants, seedlings, plugs, bulbs, tubers, bare roots, etc, please contact their customer services team immediately upon receiving your order, to discuss the best course of action.
Depending on the circumstances, they may not need you to return these items and therefore may not be able to refund the postage if you post an item without getting in touch first. They regret that if items are returned using 'special delivery' or 'signed for' services, they may not be able to refund the whole cost.
They regret that they are only able to refund postage charges if you have been sent incorrect, faulty or damaged goods. Therefore they do not recommend paying extra for 'special delivery' or 'signed for' services.
How long will my plant order shipping take?
Plants showing in stock at time of purchase will aim to be delivered to you within 5 working days. If your order goes outside of this despatch period and you have not been notified of despatch by email, this could be due to a seasonal delay, and their nursery will despatch your item as soon as possible when it becomes ready.
If an item you have ordered which was showing as 'in stock' at the point of order, is now showing as 'currently unavailable', please rest assured that you will still receive your item. Plants showing a future date at time of purchase will be delivered within 5 working days of that date, see individual product page for up to date information.