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How much are freight charges?
They offer many different affordable shipping options: Flat rate domestic ground shipping standard, $48.99 or less for one-time orders. Free domestic ground shipping standard, one-time orders over $49.00. Peet orders $5 off express international shipping.
ShopRunner members receive free 2 day shipping standard 1 order for $25.00+. You must be a ShopRunner member to be eligible and will need to log into your ShopRunner account to view your exclusive shipping rates. Please select the ShopRunner free 2-day shipping option at checkout.
Can I make a return at Peet's Coffee and Tea?
To ensure your complete satisfaction, you can return any order within 30 days for a full refund (excluding shipping and handling). If you wish to do so or have any questions, please contact them by email [email protected], or by visiting their website to speak with one of their live chat representatives (6am to 6pm Monday to Friday, 8am to 2pm Saturday to Sunday).
Some orders require them to receive the product before they can refund it. In that case, they will arrange pick-up for the order. Depending on the nature of the return, or if you return it without contacting customer service, you may have to pay return shipping.
How long can I get my orders at Peet's Coffee and Tea?
Orders are subject to a processing period and will usually be shipped 2 business days after your order is placed. For example, if you place an order on Monday, it will ship on Wednesday. Or, if you place an order on Friday, it will be shipped the following Tuesday.
If your order contains coffee that is roasted only on a certain date (such as coffee roasted only on a Wednesday), the entire order will be shipped together on that particular day. Orders cannot be baked and shipped on the day they are placed.
Can I choose a different shipping date for my order?
Not at all. They no longer offer future shipping date selection criteria for one-time orders. This change is to simplify their logistics and fulfillment process and ultimately be able to ship your order to you faster and more accurately.
If you want more flexibility in scheduling future orders and managing shipments, their subscription plan offers many benefits including free shipping, saving on orders, and other exclusive privileges. You will always be able to modify your subscription, skip shipping, and cancel at any time.
How do I keep track of my orders?
Your shipping confirmation email will include your tracking number. Click here to track UPS delivery and click here to track USPS delivery. You can also log into your Peet account and access the order History TAB to view the status of your order and keep track of your order at any time.
If I don't have the app, can I still order in advance or order delivery?
To earn credits by ordering in advance, you need to use Peet's application. However, for customers who don't have the app and still want to order ahead or have it delivered, they offer to order online through order.peets.com. Please note that no points are penalized for orders submitted through order.peets.com.