20% Off Pentlebay Clothing Coupon Coupons | Apr 2025

What to do if I haven't received a confirmation email?

• Their confirmation emails are generated automatically and are sent out shortly after your order has gone through. Please wait a few minutes for it to arrive. 

• If you have not received one, it could be because there is a mistake in your email address, or that the order was not completed. 

• Please do not hesitate to get in touch and they will be happy to help.

My tracking details say my order has arrived, but it hasn't?

• All of their deliveries are sent out by Royal Mail or with other reputable couriers and are fully trackable. 

• If you have received an email telling you that your parcel has been delivered, the best thing to do is to check in your safe place or with your neighbours, as it is most likely that they will have it! 

• If this isn't the case, please contact them via email at [email protected] and they will do their best to trace it for you.

How do I return an item?

• Of course, they hope you will love your new clothes. But if for any reason you need to return an item, you can do this from your account.

• If you have an account, you can access it by clicking 'My account' at the top of the screen to log in.

• If you made your purchase as a guest, you will first need to create an account. You can do this by requesting a link to create an account here. Enter the email you used when making your purchase as a guest and a link will be sent to you.

• After you have logged in, click 'My orders' and then 'View' on the correct order. At the base of the page there is a button to 'Raise new return'.

• You must start a return within 14 days of receiving your order. You then have a further 14 days to have the item(s) delivered to them.

How and where does Pentlebayclothing deliver?

• They use either Royal Mail or other reputable couriers and their deliveries are fully trackable, so you can be sure of an efficient and reliable service. 

• The range of delivery options and delivery timescales available to you are presented during checkout including free or expedited delivery.

• They currently deliver throughout the UK.