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Pet Doors (50)
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Pet Doors Frequently Asked Questions
When will my order ship?
That depends on what product you ordered. Typically, as long as your product is in stock and not a custom order, it can take two to five business days before shipping. Custom orders will take longer to ship as noted on the product listing because they are made to your specifications.
If your product is out of stock or there are any shipping delays not noted on the product pages, they will send you an email letting you know about the delay and ship it out as soon as possible. When your order ships, an email is sent to the email address on the order.
You will be provided the tracking number of your shipment so you can follow your package on its journey or request it be changed to a Hold-for-Pickup at a carrier's location.
How are shipping rates calculated?
Shipping rates are calculated based on the total weight of your order, where you are shipping to, and how quickly you want to receive it. You can see your shipping options and select the one that best matches your budget during checkout.
How do I track my order?
When your order ships, you will receive a confirmation email with a tracking number for FedEx. You can go to the FedEx website to track you order from there.
What happens if I return my order before I've recieved it in the mail?
If you initiate the return process while your order is in transit, you will need to ship it back to them free of charge before they can issue the refund. You can begin the return process by contacting their customer service team.
Can I exchange my order for a different one?
You will need to return your order and purchase the product of your choice. You can begin the return process by contacting their customer service team for a prepaid return label.
How do I claim my pet door's warranty?
They’re sorry that you’re experiencing problems with your brand new pet door. Your pet door’s warranty is different depending on what brand and model pet door you have. Find your brand below to see what your door’s warranty policy is and what steps you need to take to claim it.
Endura Flap products have a lifetime warranty against defects in materials and workmanship under standard regular use. Damage caused by not using the product as intended, improper installation, and chewing is not covered under this warranty.
How to measure my pet?
Measuring your pet's height correctly is crucial in ensuring you purchase a flap that your pet can comfortably use their entire life. You need to keep in mind how high off the ground the dog door will be installed; this space between the ground and the bottom of the flap is called the Step Over.
The Step Over should be as low as possible for your dog to go through comfortably, as your pet gets older they may begin to find it difficult to get through a door with a high Step Over.