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PoolDawg (47)
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PoolDawg Frequently Asked Questions
What is the shipping policy?
At PoolDawg they pride ourselves in having the best turnaround time they can when it comes to shipping.
They offer same-day order processing (up to 3pm EST), free shipping for orders over $99, and a number of shipping options to make sure your package gets to you safely and quickly.
If you have any questions or concerns about receiving an item by a certain date/time please call them at 866-843-3294 before ordering.
Place your in-stock order before 3:00 pm EST, Monday through Friday, and your order will be rushed out the door that same day!
Note that orders with tip changes, engravings, or other customizations can take extra time (2 -3 business days) to ship.
What is the holiday shipping policy?
If possible, give yourself extra time for delivery during the holidays!
The US Postal Service has been inconsistent with their delivery times and tracking updates.
Many packages are being delivered on time but tehy are also seeing whole batches of shipments that do not have shipping updates for several days to over a week in some cases leading to delayed deliveries.
If you need the items fast, they highly recommend using UPS shipping methods!
Pooldawg cannot guarantee any USPS shipments to arrive on time.
International Shipments are not guaranteed to arrive before Christmas.
They’ve been seeing an additional 7 – 15 days for these shipments due to delays at the borders and international customs.
Can I return a defective product?
They want you to be happy with your order. PoolDawg offers a 60-day money back guarantee on any products purchased from PoolDawg, including chalked cues.
They want you to be satisfied. No restocking fees, no hassles. If you aren't satisfied with your purchase, just call them toll free at 866-843-3294 and they'll help you arrange for your return.
Once tehy receive your return, they'll replace the item or refund you for the price of the product. There are never any restocking fees at PoolDawg.
Please note that the customer is responsible for any shipping fees associated with returning products. 60 day guarantee is effective from the date of purchase.