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How about the Popinabox return policy ?
Their Returns Policy forms part of, and must be read in conjunction with, their Terms and Conditions of Sale. They reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 10/09/2014. It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to them immediately so that they can investigate. Before attempting to return an order you will need to contact their customer service team to request a returns authorisation number. Without this number it can be difficult to process your return meaning that the process may take longer.
What is the cancellation policy of Popinabox ?
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods. To exercise the right to cancel, you must inform them of your decision to cancel this contract by a clear statement (e.g. by selecting the appropriate option in your account or a letter sent by post). You may use the example model cancellation form, but it is not obligatory.
What about the refund policy of Popinabox ?
They will not refund postage costs to return items which are unwanted or no longer required. They will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed. They operate a 40 day policy in which they ask you to please make contact to let them know that your order has or has not arrived. Please contact them before the 40 day window with any deliverability issues otherwise they cannot trace this item and are unable to offer you a refund or replacement.
Is there any international shipping policy ?
Yes, there are. Delivery to international territories starts at $4.49, dependent on country. Please allow 5-10 days for delivery.Delivery to Mainland China is $9.99, with DHL International Tracked Service. Please allow 7-14 working days for delivery.