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PowerWash.com (17)
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PowerWash.com Frequently Asked Questions
What is their Warranty Refund Policy?
- All Delux pressure washers are warranted by Delux to the original purchaser to be free of defects in materials and workmanship under normal use, for the periods indicated below. This limited warranty is subject to the exclusions specified below and applies to original components only.
- Any parts replaced under this warranty will assume the remainder of the original warranty period. The manufacturer’s obligation under this warranty shall be limited to the repair or exchange of any parts that may prove defective subject to normal use.
- Repairs must be pre-authorized. In no event shall the manufacturer be liable for incidental nor consequential damages nor labor charges, which results from any defect in the product or breach of this warranty.
- This warranty shall not apply to any part or parts, which have been subjected to accident, negligence, alterations, abuse or misuse. If any defect appears, immediately contact the dealer from which the pressure washer was purchased.
- Returned parts must be shipped to the manufacturer prepaid only. A dated invoice showing proof of purchase and the serial number of the unit is required for all warranty claims. A returned goods authorization number (rga) must be issued by Delux prior to the return of suspected warranty parts.
What is their Shipping and Return Policy?
- No returns will be accepted without a Return Material Authorization (RMA). Please call our office to obtain an RMA # and return shipping instructions. Shipping charges are not refundable and all returns must be returned pre-paid shipping, we do not accept COD’s. All refunds will be issued within 14 days in the same manner original payment was made (except cash transactions will be returned via check).
- Opened merchandise that is in still new and in resalable condition (including all original packaging and content) can be returned within 30 days of delivery, but will be subject to a 20% restocking fee.
- Custom equipment and special order items (not in our online store or catalog) are not returnable.
- Pressure washers are not returnable (repair warranty only applies).
- Hazmat items and chemicals are not returnable, refundable or exchangable.