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Can I cancel my order?

• They can work with you to attempt to cancel your order before it is shipped, although this may not be possible technically. 

• Please contact their Customer Care Team at [email protected] if you wish to cancel your order. 

• They also offer a 30 day money back guarantee, subject to certain conditions. 

When will I receive my refund?

• Please allow 5 working days for the refund to appear in your account from the date they process it. Following a successful inspection of your return they will process a refund to the credit / debit card or PayPal account which was used to place the original order. 

• If you haven’t received a refund yet, please check your statement again. If you cannot see the transaction, please contact your card issuer company, it may take some time before your refund is officially posted. 

• If you are exercising your right to change your mind, they may reduce your refund of the price to reflect any reduction in the value of the products you have returned where this has been caused by your handling them in a way which would not be permitted in a shop. 

• If they refund you the price paid before they are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay them an appropriate amount to cover the damage.

Does the chew have an expiration date?

• There is an expiration date stamped on the bottom of each jar. 

• They will last approximately 18 months from the manufacture date providing they are stored in a cool, dry place and you keep the jar tightly sealed.