10% Off Pro:Direct Basketball Coupons | Apr 2024

What should I do if I receive the wrong item?

In unlikely circumstances, they sent you the wrong product, and they will refund the return postage of the card used to purchase the product. Please send the product back to them by recording the delivery method, and attach a cover letter detailing what happened. Once they receive the returned goods, they will immediately send the correct products and send you a postage refund (please attach the postage receipt to the package).

How to solve the problem after receiving the problematic items?

If the goods have problems after receiving, please contact their customer service team as soon as possible. If possible, they can solve this problem. They will try to make the replacement process as convenient as possible.

There is a missing item in my order. How to solve it?

• Sometimes they will not send all the goods you ordered at the same time, so first, please check your delivery notice. Check whether any of your items "need attention" by email.

• If the delivery note says that an item should be in your package, but it doesn't, please contact their customer service The team provides all relevant details, including your order number, product code and description of missing items.

Can I return personalized items?

• Pro: direct sport reserves the right to choose any personalized method, color and location unless the customer appoint. Please note that when personalizing products, they cannot overwrite any manufacturer's logo. If the personalization setting is incorrect when the order is received, or the product is defective. If the personalization setting of an item is incorrect, and the item has been used and has not been returned in a new status, Pro: direct sport reserves the right to reject this item because it is worn or used The customer has accepted the product.

• However, if the product is later deemed to have manufacturing defects, your legal rights will not be affected, and They are happy to offer a refund. If the item is declared defective, pro:direct sport will refund the return fee. Postage has provided an image of the postage receipt by email or received a copy in the package. Pro: if the product is modified by a third party, direct sport also reserves the right to reject the defective product. And thus contribute to or cause the failure of the project.

How long will these goods be sold?

Usually, once an item is reduced, it will remain at a low price until all the shares are sold, and the price may even fall Further decline. Some concessions, multiple purchase transactions and price reductions may only apply for a limited time, but the price If there is inventory, the advertisement published when the order is placed will be cashed.

If I order the product, will I receive it on the release date?

When you pre order goods, the message "pre order now to ship at..." will be displayed. This is expected. Delivery date from their warehouse according to the delivery schedule recommended by the manufacturer. In order to personalize your pre ordered goods, please allow an additional 2-3 days for delivery. They will inform you of any the manufacturer delayed the delivery to pro direct by email as soon as possible and informed the new expected delivery date.