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What can I learn about the payment policy?

• All payments through the Service are processed using a third-party processor. You acknowledge that Proper Wild is not liable for any breaches of credit card or debit card security or privacy by such third-party processor. 

• You agree to pay all charges incurred by users of your credit card, debit card, or other method of payment.

What is the shipping policy?

• Proper Wild will ship all Products purchased through the Service to the address specified in the shipping address section of the order form. 

• Shipments will be made via standard ground service unless otherwise specified at the time of purchase. 

• The time period from order to delivery will vary depending on location. You may have Products shipped only to addresses located within the United States.

What can I learn about the return policy?

• Don’t love Proper Wild? Proper Wild stands behind their product and will do their best to make it right. 

• If you are dissatisfied with one of their Products for any reason, Proper Wild will refund the amount paid for your most recent order, limited to one 6-Pack. 

• To request a refund or replacement send an email to [email protected] with your name, order number, and reason for the request, within 30 days of when you receive your order. They may require proof of purchase if they can’t verify your order. 

• If needed they will adjust this policy as required by the laws of the state in which you live. Because of food safety laws they unfortunately can’t accept the return of food products. If the product you received expires within 3 months, was damaged in transit, or is otherwise defective, they will replace it with a similar version of the product at no cost to you. 

• If the product doesn’t agree with you, they will (at their discretion) refund your order. If your product was delivered and the delivery is verified by the carrier, including but not limited to UPS, Fedex, USPS, or DHL, Proper Wild is not responsible for replacing lost or stolen packages.

What is the cancellation policy?

• You may cancel your subscription to Products offered through the Subscription Program at any time. 

• If there is an outstanding order associated with your subscription, the cancellation will go into effect once that order is processed by Proper Wild. 

• To cancel your subscription, you may do so by: Through your online account by logging your account, going to your "Manage Subscription" section, and clicking “Cancel” on the desired Subscription Program. Emailing them at [email protected]. 

• In your email you must include your name, most recent order number, and what Product or Products you would like to cancel. Please note that response times may exceed 48 hours.