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Prose (25)
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Deals 16
Details 12/09/2025
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Prose Frequently Asked Questions
How long will it take to receive my order?
Their current delivery timeline is 5-14 days after purchase; you'll see exact delivery estimates during checkout and in your order confirmation email. You'll receive a shipping confirmation as soon as your products are on the way.
Can I cancel my order?
To request an order cancellation, please use their contact form here. They're unable to cancel orders that have started processing, so they recommend reaching out as soon as possible.
For subscription customers: please note that cancelling your Prose membership will not cancel any existing orders; if you've already been charged for a subscription refill, use their contact form to request an order cancellation.
Do you offer expedited shipping?
No— all of their orders ship via DHL Ground and are typically delivered 3-5 business days after shipment.
How much is shipping?
Shipping is always free for all Prose orders within the US.
What's your return policy?
They offer two options: You can receive adjusted formulas free of charge, or you can return your order for a full refund.
Please note that the cost of shipping, taxes, and duties is non-refundable for orders shipped to Canada. To receive adjusted formulas:
Please contact them here and select “Return my order for adjusted formulas.”
Their team will advise you through the adjustment process, and provide a prepaid return label so you can send your original products back to them.
To return your order for a full refund:
Please contact them here and select “Return my order for a refund.”
Their team will provide a prepaid return label, and they'll be back in touch when your refund has been issued.