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How long will it take?
Standard Economy shipments take longer to arrive due to the extended time in transit. Delivery is made by the U.S. Postal Service, and according to their website, “the timeliness of service to or from destinations outside the contiguous U.S. may be affected by the limited availability of transportation.”
If shipping to a PO Box address, please select Standard Economy shipping
A physical shipping address is required for Ground, Expedited, or Express deliveries.
Do I need to pay tax?
Tax is based on the shipping address of your order. As mandated, they are required to collect tax in states where they have "nexus". Here is a brief explanation of the law, and I hope this information helps.
"If your business has a physical presence in a state, such as a store, office or warehouse, you must collect applicable state and local sales tax from your customers. If you do not have a presence in a particular state, you are not required to collect sales taxes. In legal terms, his physical presence is known as nexus."
My book or gift arrived damaged, what should I do?
Regrettably, this does happen on occasion. Whether an item was damaged during processing or happened in transit, they will make it right.
Upon receipt of your order, open it immediately! Even if you bought the item in July as a Christmas gift, don't wait until December to inspect your order.
If you detect any damage to the book, contact Customer Care with the following information:
Nature of the damage
The overall condition of the package that held your order (wet, bent, cut)
Photos of the damage help them to address any issues with their printer and / or carriers
Once they have the information, they will work on getting a replacement to you.
Depending on the timeframe needed, most orders can be replaced fairly quickly, however they can't always guarantee that will happen.
How long will it take to process my order?
For their printing facilities, the safety and well-being of employees is important. Understandably, cleaning and sanitation through guidance of the Centers for Disease Control and Prevention (CDC) has become priority. Employees are following new guidelines for safe distancing to minimize social contact.
These measures have caused some impact to productivity, however are necessary. The increase this causes to production time, as a result, means some customers will experience a delay.
- Non-personalized items (LEGO Activity Packs) ship within 2 business days
- Personalized paperback titles, allow 4 - 10 business days
- Personalized hardcover titles, allow 5 - 12 business days
- Gift + Personalized Book (gift sets), allow 6 - 12 business days
- Seen them In A Store titles, allow 3 - 7 business days
