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Qoo10 Frequently Asked Questions
Can I make a return at Qoo10?
You can return the goods you ordered on Qoo10.com. Please note that you can apply for return within 7 days after the delivery date. When returning goods, you may see different return options according to the seller, goods or return reasons. Please note that only undamaged and unused items can be returned, You need an original box and label.
How long can I get my orders at Qoo10?
For international transportation, it takes 2-3 weeks from the delivery date.
The delivery process of overseas products is international transportation > customs clearance > local delivery. However, due to weather conditions, customs clearance procedures or holidays, delivery may take longer. If you have not received the order for more than 3 weeks, please contact them and provide your order number, and they will investigate for you.
Can I cancel my orders at Qoo10?
If the status is delivery request, you can cancel the order immediately.
If the shipment is planned, the seller will check the cancellation request and notify you to cancel the shipment.
When can it be delivered at Qoo10?
The ordered goods are currently in the seller's preparation and delivery stage, and will be sent within 2-3 working days from the date of the order.
In order to carry out the distribution processing as soon as possible, qoo10 encourages m sellers, but will carry out differentiation processing according to the goods, distribution information and the situation of sellers. For more detailed delivery consultation, please use the q&a message board or qpost on the product page to consult the seller. The seller's reply may take about 2 working days.
How does the refund process work at Qoo10?
If you place an order and pay with a credit card (visa/master), the credit card transaction will be automatically cancelled.
However, the refund period may vary depending on the billing period of your credit card company. Many credit card companies have stated in their terms and conditions that they have the right to credit the refund amount to your account within a few weeks.
Even if your credit card company charges you money, you don't have to worry about refunds. Your credit card company will deduct it from the next billing cycle.
PayPal credits the refund according to the original payment method. If you use a credit card, Paypal will credit your credit card. If you use a source of funds other than a credit card, your PayPal balance will receive a credit card. It may take 30 days for a credit card refund to appear on your bill.
Important: for PayPal and credit cards, if the refund is delayed after 60 days of payment, you will get a refund to your qaccount. Whether you use qoo10 protected cash transfer or real-time cash transfer through eBanking or qaccount as the payment method, your money will be returned to the cash balance of Q account.