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Quality Discount Lighting Frequently Asked Questions
What should I know before returning a product?
- Request for returns must be made within 30 days of receipt of item.
- The merchandise must be in re-saleable condition, in its original carton, including all packaging materials and accessories.
- Merchandise must not have been installed or altered in any way.
- Merchandise must be return shipped at customer’s expense.
Do they charge a restocking fee?
No, they don’t.
- They know the restocking fee is not convenient for our customers. The fact is that their suppliers charge a restocking fee to them (often in excess of the 25% most e-tailers charge).
- At Quality Discount Lighting, they don’t want you to feel stuck with a fixture you don’t like. Therefore, they will not charge any restocking fees!
- They only ask that you ship the product back in its original condition for a full refund(less the original shipping charges even free shipping items will be have actual shipping deducted from refund).
What if my shipment arrived damaged or defective?
- In spite of their best efforts, occasionally a light fixture will sustain damage in transit.
- They’ll get replacement parts or a replacement fixture to you as soon as possible free of charge, as long as we are notified within 7 days of your receipt of your purchase.
- If they are notified after 7 days we are not able to make a freight claim. They will try and help you however you may have to pay for the replacement parts.