Renée Rouleau Frequently Asked Questions
How to enjoy free shipping?
They offer free shipping on US orders over $100 and will ship via USPS. Orders over $350 will ship via UPS Ground. They offer free shipping on UK and Canada orders over $150 and will ship via DHL. For orders totaling less than $100, shipping is based on order weight, location, and desired shipping method, and will be calculated on the checkout page of their website.
What about regular shipments?
Most domestic orders placed before 1pm CST Monday-Friday will ship the same day. They offer USPS and UPS ground shipping options. If you choose regular shipping, you should receive your order within 3-6 business days. Texas residents should receive their orders within 1-2 business days. Billing addresses outside of Texas will not be charged sales tax. Free USPS First Class Shipping on all US orders over $100. Orders over $350 will automatically upgrade to free UPS ground shipping.
Can I return the item?
There are no refunds, but you can return any product (along with your receipt) within 45 days for an online credit to use next time you shop with them. They have 55 products, so if something doesn't work, they encourage you to try another. When an item is purchased as part of a Buy One Get One (BOGO) promotion, the promotional discount is based on the lowest priced item and then applied proportionally to each item. If you choose to return any items, your credit will be reduced to the discounted amount per item.