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Can I add to an order?
They can add items to an order as long as the first order has not been dispatched yet. To do this please contact them and request for the first order to be held. Once it is stopped you can place a new order for the extra item then email both order numbers and ask them to combine them for delivery.
How long does delivery take?
Orders placed before 12PM Monday-Friday are dispatched the same day.
Royal Mail delivery takes 1-3 working days, Parcelforce deliver between 9-6PM the next working day and TNT normally delivers between 8-12AM the next working day.
Do they deliver to foreign countries?
They are currently only shipping within the United Kingdom. In some cases they may be able to make an exception please email them at [email protected] and they can see if they can help.
Can I have a trade account?
They are not a wholesaler so they would not be able to offer you a trade account, however, if you are ordering in bulk or need one very large order you could email them your contact and delivery details and they may be able to offer a discount.
Can I order over the phone?
Yes, they can take orders over the phone however they can only take payment by card for this kind of transaction. The online team are available 9-4.30PM Monday to Friday to take your order.
My item has arrived damaged, what should I do?
They are sorry to hear that an item has arrived in poor condition. If you could take a picture of the damage and email it to [email protected] with your name or order number the team will resolve this for you ASAP. Please retain all broken items until instructed otherwise as they may need to collect them.
Can I return live plants?
For a refund to be processed on an unwanted item it needs to arrive in perfect resalable condition. Depending on the time since dispatch and type of live plant it may perish in transit and would not be considered resalable. You may be able to return it but please contact them to ask permission first.
How long will a refund take to process?
Refunds are processed as soon as possible and the money will normally leave them within a day of it being requested. Payments by PayPal normally clear within a day, cards may take 1-3 working days depending on your bank.