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I have to be a Professional Photographer?

Yes. RetouchUp is a business-to-business retouching service, offering wholesale accounts to professional photographers, as well as a select few in the design and marketing industries. They choose only to work with Professional Photographers for many reasons – the knowledge of what is and what isn't possible in Photoshop and Lightroom, the quantity and quality of photographs sent to them, and the professional partnership that they can share with qualified individuals such as yourself!

I don't see the edit I need listed under any retouch level?

They try to list the most common edit requests under the appropriate retouch level needed. Please note that Complete Retouch level ONLY covers what is listed and nothing more. If you are unsure if you should choose Complete Plus or Special Service please call or email [email protected].

Can I have my color correction and retouching done at the same time? 

• Their Color Correction team and Retouching team are two different groups which at this time requires a 2-step process.

• They have also found that some photographers want to send in a higher volume of images from a session for color correction and show those images to their clients as proofs and then send specific images for further retouching after clients have made their image choices.

How do I send reference photos for head swaps or to use as a guide?

• Please upload any reference photos along with your order images. These can include images for head swaps, eyeglass glare removal, adding people, composites, background changes, and more.

• Underneath your upload files you will see both "Retouch"or "Reference" options. Please select "Retouch" if you would like the photo worked on. Please select "Reference" if it is a reference file.

• Artists do not have stock photos on demand. If you need a background change or anything else please supply a high res file of what you would like used.

What is the price change policy?

• First, please review their brief video "Their Simple Pricing". This will explain a lot about their pricing system. Please note that Complete Retouch ONLY covers what is listed. Any edit that is asked for beyond the Complete Retouch level would be covered under the Complete Plus or Special Service level.

• When an order is placed they trust that the client has taken time to read what each retouch level covers and selects the correct level based on the edits being asked for. Their artists have the ability to adjust retouch levels if needed based on the instructions given by the client. If the correct level is not chosen, their artists will put in for a price change so that they can take care of the order in a timely manner. The price change request goes to a manager that looks over the images.

• For large orders, the artist will alert customer service who will reach out by phone, email or both to confirm the price change with the client before work can continue.