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RivalHost Frequently Asked Questions
Do you offer a money-back guarantee?
Rivalhost is pleased to offer a 60-day money-back guarantee† on their web hosting plans.
I just purchased a web hosting plan, now what do I do?
Welcome to the Rivalhost family! After signing up with Rivalhost, you will receive two emails at the address you provided on the signup form: a signup email and a billing notification email.
Once the payment is processed, you will receive a welcome email with your login information (all the information you need to access your Rivalhost hosting account), along with useful links to help you get started. When you receive this email, your hosting account is ready for use.
IMPORTANT: Please check your junk mail folder as well as your inbox. If 24 hours have passed and you have not received all of these emails, please contact them at [email protected].
Will you help me move from my existing web hosting provider?
Of course! They’ll handle the entire process for you, so you don’t have to lift a finger. Best of all? They’ll do it free of charge. Just make sure you don’t cancel your current web hosting account until you speak to us. After you’ve completed your Rivalhost purchase, just log in to your Rivalhost client portal and open a support ticket with information about your current web hosting situation, and they’ll take it from there.
What is cPanel and how can it help me?
cPanel is an industry-leading, web-based control panel for web hosting control. It’s a one-stop-shop for easily creating email accounts, installing applications such as WordPress or Joomla!, analyzing web and visitor statistics, and managing your overall web hosting environment. cPanel also allows you to manage your files, databases and domains.
What tools or software can I use to build my website?
Rivalhost offers many great tools that can help you make a professional website. Their favorite is the Rivalhost Website Builder, which is included free with all shared web hosting plans. Rivalhost’s Website Builder will help you get a professional-looking website off the ground in minutes. You can also use WordPress, Joomla! or any of the many website building tools offered for free with our 1-click script installer, Softaculous.