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Editors' Pick 5
Coupons 2
Deals 20
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Details 05/19/2024
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Promo Detail: There are some great promotions live now, including this 10% Off sale waiting for you.
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Rotrics Team Frequently Asked Questions
If my products have a quality issue, how can I do?
If you have a quality issue to report, you can write them an email at [email protected] and Rotrics will suggest you solutions. If Rotrics feel that the issue needs to be checked by the tech team, Rotrics will inform you to return and Rotrics will offer you a replacement product. You can email them and Rotrics can provide you with the return shipping address of the warehouse based on your location.
If I receive wrong variant, how can I do?
If you find that the product layout or version you have received is not what you ordered, please provide an image of the product and tracking number written/printed on paper. Email this to them at [email protected] within 7 days after the order has been delivered to you.
When can I get my refund?
Rotrics offer refund/replacement only once Rotrics have received the product. It generally takes up to 10 working days for the refund to process. Refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
How can I do if I can’t receive my refund?
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.