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What is their shipping policy?

• Standard USPS shipping (usually 2-7 working days after leaving their warehouse and shipping anywhere near the United States) is free of charge for all orders of more than $50. For orders under $50, the standard freight is $5.

• They ship through the United States Postal Service (USPS) and FedEx, depending on which one you choose when you check out. For customers who need janji equipment faster, FedEx 2 sky can be selected at checkout.

• If you accidentally choose the wrong shipping option, please contact [email protected].

Do they ship internationally?

• Yes, they have. Here are the thorny issues that you may encounter when shipping to all countries, and how to do some leg work to ensure that the package is delivered to a corner of the world - please contact your local postal service to ensure that you (and your country) can receive and process packages from the U.S. post office and the international post office. It is always good to check in advance. Sometimes, this process may take 4-10 weeks, depending on how fast your postal service receives USPS parcels.

• Their international freight is fixed at $20, and all tariffs, tariffs or any fees applicable to international orders are the responsibility of the customer. 

What is their return policy?

• Items that are clean, undamaged and the original tag is intact can be refunded in full within 30 days after purchase. Janji letters of credit of equal value can be issued for all returns within 60 days after purchase. Please attach the original packing list when shipping back to the United States. If the items are folded, you will make their distribution partners so excited.

• They do not accept the return of any janji equipment purchased anywhere except janji. Generic domain name format. They also do not accept the return of items that have been worn or cleaned. They will only pay for domestic returns and exchanges from anywhere in the United States. Sorry, international friends, they currently do not provide free international return and exchange services, so they do not bear the freight of international return and exchange. 

• They charge a $5 restocking fee for all returns (per return order, not per item).