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What if I want to make an exchange for my order?
All prescription lenses are special orders, and are therefore non-refundable.
However, they understand there may be times you want to change the frame even though the prescription lenses are perfect.
If, within 30 days of receipt of product, you wish to exchange your prescription glasses for a new pair, they will apply 50% of what you paid for the glasses (not including shipping costs) towards a new pair.
Please follow the steps below for replacement. In addition, new shipping charges will apply.
Can I cancel my order after placing it?
No prescription order can be canceled once it enters their lab; however, if you wish to cancel your order before it goes into the lab (usually in less than one business day), there is a $15 cancellation fee to account for clerical time and card processing fees.
This $15 fee also applies to any changes to an order (prescription or non-prescription), including a change to shipping method or product quantities.
What is the return policy for frame only?
When you purchase any Rx-Safety frame without lenses or non-prescription stock item, you have 30 days from the date you receive the product to return the product (with no questions asked) for a 100% refund, less the shipping costs.
Returned products must be in the original packaging and condition or a 25% restocking fee will be deducted from your refund.
If you charged your purchase, you will receive a credit within 14 business days of their receipt of your returned product.
After 30 days, you may exchange the stock product for a different product of equal or lesser value.
Any new item(s) will be shipped within 5-7 days of their receipt of your return.
Does RX Safety offer guaranty service?
Yes. They guarantee 100% accuracy on all prescriptions or they will be remade at no charge.
Prior to leaving Rx-Safety, all prescription eyeglasses undergo a stringent quality control hand inspection.
The lenses are checked at four different stations for accuracy.
They pride themselves in their workmanship. Accurately filling your prescription is their number one priority. In the unlikely event that their quality control measures fail, they will promptly and courteously remake the lenses.