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Santa's Village Frequently Asked Questions
What does the ticket include?
Tickets include rides, a visit to Santa and his reindeer, the Elfabet scavenger hunt and blacksmith ring, plus free parking and stroller use, as well as a seasonal water park.
What is the refund policy?
There is an additional processing fee of $1 per ticket sold. Even if you do not attend any day on which Santa's Village operates, day-specific admission is non-refundable; tickets are only purchased if you commit to attend on the specific day you choose.
Do they rent lockers in the park?
Yes, they have two locations with lockers available for day hire for $10 each. Just inside the park entrance, on the back exterior wall of the Stocking Stuffer outlet gift shop, lockers can be rented any day the park is open. These lockers require cash from $5 or $10 bills (no change, no credit card processing here) into automated machines. You will be asked to choose a colour and provide a numerical code that allows access throughout the day; these lockers do not have keys. Near the back of the park, on the exterior wall of the water park Elfs Lodge Trading Post gift shop, lockers are available to rent most days when the water park is open. These lockers require a $10 locker rental fee to the cashier at the Trading Post gift shop and a full day use of the key to open the locker; you will need to return the key to the cashier by the end of the day.
How long does it take to visit Santa's Village?
It's up to the individual, as Santa's Village is a theme park designed to be enjoyed with family and friends, not a series of "traveling" rides. Some guests enjoy a full day, while others may visit for two days. Tickets include all the great shows, visits to Santa and his reindeer, fun-filled rides and more - including Ho, Ho, H20.