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What is the shipping policy?
Shipping within the US is always free on both their monthly subscription service and purchases of their full-size bottles, there is no minimum purchase on Free Shipping. Monthly subscription shipments normally arrive within 7-10 business days from your monthly ship date. Orders outside your subscription will arrive in 5-10 business days from when the order is placed.
How to track my order?
You will receive an email when your monthly subscription ships or any regular full-size bottle orders you place. You can also view order information including tracking within My Account. Just login to your account and scroll down to view all previous monthly subscription shipments as well as full-size bottle shipments.
Do you ship to my country?
Currently they only ship to United States, as well as Australia,Canada,Ireland,New Zealand,Singapore,United Kingdom. They hope to add additional countries in the near future.
What is the return policy?
They do not offer refunds or returns on monthly subscription box choices, but they do offer one free exchange shipment per month for active members (available to US members only). Go to My Account > Manage Exchanges to create an exchange. On full-size bottles and gift sets they offer a 30-day store credit policy for unused or unopened products, sorry no cash refunds. Store credit can be applied to any future purchase on their site.