Scopelist Frequently Asked Questions
What delivery services does Scopelist provide?
- Fast & Free Shipping within the continental US is available on all items marked +Free Shipping.
- If you select discounted "Promo Shipping (UPS/USPS)", at Scopelist's discretion, they will ship your order by UPS or USPS. Typically they will ship by UPS, but if the closest UPS Customer Center is far, they may choose to ship by USPS. They also ship by USPS to Alaska, Hawaii, Guam, and Puerto Rico. If you prefer a certain shipping service, please select that option rather than Promo Shipping.
- 2-day Promo Shipping is a discounted shipping rate for delivery on the second business day after the shipment date. They will use the appropriate UPS shipping method as necessary for 2 business day ship time. If you order on a Friday, the shipment would arrive on Tuesday. UPS holidays and weekends are not business days.
What is Return policy of Scopelist?
- If you are not satisfied with your purchase, they offer a full credit refund for items returned in new condition within 15 days of delivery, less actual shipping costs. And if the return is found to have been mounted or used, they assess a minimum fee of 20%.
- If you become aware of any manufacturer's defects after having the product for more than 15 days or after having mounted or used the product, please consult with the manufacturer directly. The manufacturer’s contact and warranty information will be included with your order. If you require assistance or have any issue connecting with the manufacturer, they would be happy to assist.
What if I can’t sign for the package?
For UPS deliveries, they can request the package to be held at a local UPS Customer Center or they can reschedule delivery for a different date. For USPS deliveries, USPS will hold the package at the local post office. Please Contact Them if you would need them to pursue one of these options.
My package tracking says it was signed for, but I did not sign for anything?
Please check with your neighbors, if any. If the delivery was to a business, please check with any others at the business or the front desk. If the delivery was to an apartment, please check with the office. Please Contact Them if you have checked and still cannot locate the package.
What is Promo Shipping (UPS/USPS)?
Promo Shipping is their best value free or discounted shipping options. At Scopelist's discretion, they will ship your order by UPS or USPS. Typically they will ship by UPS, but if the closest UPS Customer Center is far, they may choose to ship by USPS. They also ship by USPS to Alaska, Hawaii, Guam, and Puerto Rico. If you prefer a certain shipping service, please select that option rather than Promo Shipping.