Promo Detail: Shapellx Unveils INNER ARMOR Collection: Extra 15% Off for Pre-Sale!
Expiry Date: Expires in 7 days
Promo Detail: Shapellx Unveils INNER ARMOR Collection: Extra 15% Off for Pre-Sale!
Expiry Date: Expires in 7 days
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Expiry Date: 06/01/2024
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Expiry Date: 12/31/2024
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Expiry Date: 06/01/2024
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Expiry Date: 12/31/2024
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Expiry Date: Expires in 6 days
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Expiry Date: Expires in 6 days
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When will my order ship?
Orders are processed depending on item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.
Most orders placed on business days will be processed and shipped within 1-3 days.
They are unable to deliver on weekends or public holidays, any orders placed during this period will be dispatched the following business day.
What if I closed my card/bank?
Currently, they can only issue a refund to the original payment method, meaning that they cannot issue a refund to a new account or card.
If you have a new credit card, but the original account remains active, the refund will process back to your account. If the account has been completely closed, please consult the bank first.
How long does a refund or exchange take to process?
Once they see your garment are on route to them, for the exchange request, your exchange garment will be shipped out to you and a shipping confirmation email will be sent right over to let you know it's on the route; for the return request, they will get your refund processed for you, and you will be notified via an email. Your refund will be processed and applied to the original method of payment. Note that refunds can take up to 1-3 business days to appear on your bank account due to varying processing times of financial organizations.
Why was my order cancelled?
It is possible that your order may be canceled when it was detected by the system as a high-risk order. If you receive a cancellation notification, please contact your financial institution to verify your payment method and reach out to their customer service. All charges will be refunded after verifying the details of your order.
How do I track my order?
Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information. You will then be able to track your order through the tracking link on the email or by logging in to your account on Shapellx.com. Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.
It will be sent to the email you used for placing the order. If you fail to track your order, please email [email protected] with your order number and request.
How do I change or cancel an order?
You may change or cancel your order by their Customer Support Team before the order is processed.
If you miss this grace period, no worries! They are committing to ensuring that you find your perfect fit and offer hassle-free returns and exchanges. If you want to change your order, they recommend placing a new order to ensure that you receive it as soon as possible.