20% Off Shea Moisture Coupon | May 2024

What can I learn about teh shipping time?

• All orders have at least 1-2 business day lead time upon receipt of order. Shipping method applies after order has shipped.

• Orders placed during a holiday or promotion will have an approximate lead time of at least 3-4 business days upon receipt of order. 

• Shipping method applies after order has shipped. If you have any questions regarding their Return Policy, practices, or your use of their sites or applications, please contact them at [email protected].

What if I have a lost or stolen package?

• When completing an order, the customer must provide a safe and accurate address for delivery. Once an order has shipped, SheaMoisture is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. 

• Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation. 

• Once an order has shipped and tracking becomes available, they recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.

When will my order ship?

• All orders have a 1-2 business day lead time upon receipt of order. Shipping method applies after order has moved from their fulfillment center then shipped by the carrier. 

• Orders placed during a holiday or promotion will have an approximate lead time of 3-4 business days upon receipt of order. Shipping method applies after order has moved from their fulfillment center then shipped by the carrier.

How do I cancel an order?

Please call their Customer Care 1-866-478-1925, or email them at [email protected]. Have your order number ready. If the order has already been provided to their fulfillment center, they are unable to cancel the order.

What if I had an allergic reaction to your product?

They recommend discontinue use immediately and contact your physician. They can provide you details on what ingredient you may have had a reaction to.

How do I check if a product has a certain ingredient?

Currently they do not have a list of products that contain a certain ingredient. Please visit the product page and check the ingredients list for the product you are interested in.

Where can I find your products at a store near me?

By using the Store Locator on their website you can be directed to different stores in your area that carry their product lines. You can find their Store Locator at the top of any page on the website. Here is a link to that locator: https://www.sheamoisture.com/store-locator.html/.

Your Store Locator comes up with no results in my area. Where can I purchase?

If the locator provides no listing of stores in your area, you will need to purchase online at this time.