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How long do I have to ship a package after creating the label?

• Ideally, you will ship the package on the same day that you create the label. If the date on the label has passed and the package has not shipped, this delay can interfere with the timeframe required to deliver a shipment. Carriers may accept packages within a couple of days past the ship date on the label, but they cannot guarantee that all locations and carriers will allow this.

• They recommend setting the Ship Date to the date that you actually plan to ship the package.

• When you create a label, the Ship Date automatically populates with the current date or the next shipping date, depending on the carrier's cut-off time. Manually overwrite this date with one of your choosing by including a ship date parameter in your request.

Can I add insurance to my shipments?

• Yes! ShipEngine offers the following insurance options when configuring shipments:

• Carrier insurance: Use this option to add the carrier's insurance to your package. This is not necessary if you want only the service's default insurance.

• Shipsurance: Use this option to add Shipsurance insurance to your package. Shipsurance is a ShipEngine partner and is pre-loaded into your ShipEngine account. Funds are purchased with the credit card on file for your ShipEngine account. Learn more about Shipsurance.

• Other: Use this option to indicate on your shipment record that you have purchased insurance for this package from a third-party insurance provider.

What are the requirements for shipping internationally with the USPS?

• Recipient first and last name or company name must be provided and must be at least two alphabetic characters long.

• All ship from and return address fields must be properly filled out.

• Customs form description field must be at least 2 alphabetic characters long.

• Customs form description field cannot be set as "NA" or "N/A".

• Customs forms must provide a full address.

What is Dimensional Weight Pricing?

• Dimensional Weight, also called DIM weight or volumetric weight, is a pricing method that uses an estimated weight calculated from the length, width, and height of a package divided by a specific divisor determined by the carrier.

• For certain carriers, like UPS and FedEx, a shipment's billable shipping cost is calculated based on dimensional weight, if that value is higher than the actual weight.

• To ensure you are receiving accurate shipping quotes on these services from FedEx and UPS, they recommend that you enter a package's total weight and package dimensions. This way, ShipEngine quotes should reflect those that UPS and FedEx provide on their websites to logged-in users.

Why are the rates in ShipEngine different from the rates in my carrier account?

• There is a mismatch between shipment details in the ShipEngine rate request and your carrier's web portal.

• You have not enabled negotiated rates in ShipEngine for UPS.

• You have a different pickup type set up in ShipEngine than your UPS account.