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What is their return policy?
All parts and boxes must be in new, saleable condition. This includes cosmetic or aesthetic damage and any small parts included in the original sale. Any returns that are not in saleable condition will be subject to additional charges or may not be eligible for return. Free shipping of $15.95 applies to all free shipping returns. Standard free shipping applies to all orders under 20 pounds, any orders shipping over 20 pounds may be subject to additional shipping charges as Shockwarehouse incurs additional costs to ship the item to you free of charge. Free shipping does not include return shipping from the customer to Shockwarehouse, it applies to the cost of shipping the item to the customer.
What is their shipping policy?
A $15.95 shipping/handling fee will be charged for all warranty replacement orders. They offer Ground, 2-Day Air, Overnight, Global Expedited and Global Express. Overnight or 2nd Day Air begins the next business day for all orders placed after 2:00 p.m. EST. All orders placed after 2:00 p.m. EST on Friday will ship on Monday. They ship all shipments using UPS and FedEx. In the 48 continental states, all orders of $95.00 or more qualify for free land. Due to weight requirements, certain items do not qualify for free shipping. These include some air freight kits, struts and lift kits.
Can I mix and match different types of units?
Yes, you can use one design on the front and one design on the back. Some manufacturers' engineers do this on purpose. For example, in many cases KYB will use the Excel-G design on the front of the vehicle and Gasajust on the rear. monroe may use the OE Spectrum on the rear and the Monromatic design on the front. This is very common. In addition, in many cases you will try to set the vehicle up in a specific way to meet a particular need, such as traction. You can use a Bilstein design in the front and use a Monroe load balancer in the rear for support.
