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Should I be chagred for the customs?

• Customs is a government agency responsible for supervising goods entering a country or region. All goods entering or leaving a country or region must first pass through the customs. Customs clearance and payment of relevant duties are always the responsibility of the buyer.
• However, in most countries, you have to pay taxes or tariffs on imported goods. Sometimes, certain goods of less than value or certain categories do not need to be taxed.
• Every country has different rules. Unfortunately, they cannot understand the rules, regulations, customs, traditions, practices, loopholes, plans, systems, instruments, norms, laws or rulings of each country.
• Therefore, they cannot and will not provide advice on taxes in your country. As a buyer, you are responsible for knowing this information before ordering.
• If you have to pay import duties and / or additional duties and sales taxes, you must pay them to the express company after receiving the package. They cannot calculate for you, or you cannot prepay. If you stop shipping or sending gifts to someone, make sure they know the possibility of having to pay tax when they receive the goods.

What is their shipping policy?

• Stock items will be delivered within 24-72 hours. Non inventory items will be issued according to different processing times. You can view it from the product page. The time they talk about is a working day. If they encounter holidays, they may be postponed.

• Note: the processing time of handmade shoes and other products is longer than that of other products. Please wait patiently.

• Inventory items will be shipped within 24-72 hours. You can check it from the product page.

• They will ship the goods according to your requirements, but they can't guarantee you how many days you can receive this product. There are many factors that may cause your items to be delayed, such as holiday season, bad weather conditions, strikes and wars.

What is their return policy?

• If you are not completely satisfied with the goods received, they can easily arrange a replacement or refund for you within 30 calendar days after receipt. Please keep the items you want to return in a new state. Most returns can be processed within 2-7 working days after they receive your package.

• Please consult customer service, email address: [email protected] .

• Indicate the order number, the item to be returned, and the reason. Their customer service will provide instructions on returns and replacements within 24 (working days) /48 (weekends) hours.