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Is there a deadline for returning something for a refund or exchange?

• They will accept any unwashed/unworn merchandise items for return or exchange within 30 days of delivery (within 45 days of purchase for shipments outside of the United States). 

• The return date will be determined by the postmark on the returned package.

I want to return or exchange something that was a gift, can i do that?

• They accept returns on orders that were purchased as a gift. Please note that a refund or any financial adjustment made on the order will be applied to the original form of payment only. 

• If you are not the purchaser, the refund will be issued in the form of a Gift Certificate. 

• If you are not the original customer, please include their name and zip code to help expedite the process.

Who pays for postage?

• If you are returning damaged or defective merchandise they will pay the cost of return shipping by supplying you with a postage pre-paid return label. 

• International returns cannot use the prepaid label. 

• If you are returning an internationally shipped order, please include your shipping receipt.

• Please contact customer service for shipping reimbursement information based on your purchase. 

• If they determine at their sole discretion that the merchandise you return is not eligible for return or exchange you authorize them to charge your original payment source the applicable return shipping charge.

Are there requirements for how my return/exchange needs to be shipped back to you?

• For any returned merchandise valued in excess of $100.00 you must send the merchandise using a traceable and insured ship method and include your receipt with your return for reimbursement. 

• Please note, they only issue reimbursements if the return is due to an error on our part. 

• If necessary, you may arrange with their customer service center for a call tag to be sent to you for use in shipping the package via United Parcel Service (UPS), with the cost to be deducted from your refund.

How Does Pre-order work?

• A Pre-Order is an order placed for merchandise with a designated future ship date. 

• The ship date given at the time of purchase is an estimated ship date and is subject to change. You will be charged for your entire order when your order is ready to ship. 

• Your order will not ship until the pre-order item is available to ship. 

• Please note, due to the nature of pre-orders, they cannot be canceled or modified. When your pre-order ships it uses the shipping method you selected upon checkout. 

• You can find your shipping method selected in your order confirmation email.