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What does my warranty cover
If your warranty only covers manufacturing defects, it does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Please feel free to visittheir website's Warranty page for additional info.
What is the process of returning an item?
Please choose a return shipping method and carrier best suited to you that will provide you tracking information and insurance.
They cannot be responsible for your return until it is received attheir distribution center.
Please include the original packing list inside the carton. (If you don’t have it, please include a piece of paper detailing your name, address, email, phone , product returning, and the order number.)Items must be returned in brand new, unused condition, with all hang tags and packaging intact. Please ship returned items to the address on the return authorization form.
The original freight charges will not be reimbursed. The customer is responsible for return freight to Hartmann.
If you can’t locate your order number, or need assistance with the return process, please email them at [email protected] or usetheir Chat support.
What is the shipping policy?
Please note that they use a variety of carriers for each shipping option, and will choose the most appropriate delivery method for the desired shipping address. It is not possible to specify a preferred carrier when placing an order with them.
Please be advised that carriers may require someone to sign for your shipment. (If you are shipping to an apartment or in an office building, the carrier might require you to sign for the packages and will not be left at the door.)
Note: International Shipping is not available at this time.
Can a Store help me with my repairs?
Our Stores are unable to repair your product but they are able to assist you in the shipment to one oftheir authorized repair centers. The Store associates will be happy to create your repair/RMA ticket, box, and ship your product to be repaired.
Do I need my receipt to receive warranty coverage?
It is preferred that you submit your receipt when you seek warranty service, but it is not typically required. They recommend you register your product and upload your purchase receipt for future reference by visitingtheir Product Registration page.
What is the status of my repair/RMA?
You can track the status of your repair/RMA by visitingtheir website's Service and repairs Page, scroll down and click on Repair Request. You will be asked to provide your RMA number and email address used to create your repair ticket.