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I want to change the address my order was shipped to or pick up from the carrier's office, can I do this?
Unfortunately, Shop Nice Kicks only ships to customers' billing addresses and cannot be rerouted to local stores. Once the package is returned to their warehouse, they will contact you with any address questions. After they receive your package, please allow 2-4 business days for processing and re-shipping.
I received a damaged item?
Shop Nice Kicks is not responsible for items lost or damaged in transit. Once your order has shipped, a shipping confirmation email will be sent. This email contains order details and tracking information used to track your order. If the shipment tracking status shows "Delivered" and the shipment is still "lost" due to reasons such as the buyer not being able to receive the package or the shipment being left at the door, Shop Nice Kicks will not cause the shipment to be lost or stolen under these circumstances.
What is their return policy?
They uphold the highest standards of customer service and they want you to love your new product! If for any reason you are not satisfied with your order, you can return it to them for a refund or exchange. Please ship all returns within 30 days of purchasing your order. Your item must be returned in its original, unworn and unwashed condition. Unfortunately, Nice Kicks cannot cover or refund return shipping. They can only refund the cost of the item (fees may apply). All cancellations are subject to a $15.00 cancellation fee.
What is their shipping policy?
Shipping will be calculated at checkout. They do not ship to international addresses and PO Boxes (PO Boxes). Currently they do not offer next day or next day shipping. They also don't offer in-store pickup or in-store returns. Once your order is placed and shipped, you will receive a shipping and tracking email. Their flat rate is a flat rate that is independent of carrier, destination (Continental U.S. vs. Alaska/Hawaii), residential or business address, item weight, package size, or other considerations including shipping, packaging, handling costs, etc., Insurance, fraud, etc.