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Sonix (46)
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Sonix Frequently Asked Questions
How do I install and remove a Sonix phone case?
Insert top of phone into the case.
Insert the rest of the phone into the case making sure that the buttons and port holes are aligned.
To remove, push phone out through camera hole.
How can I remove stains from the rubber sides of my case?
The rubber sides may become discolored when exposed to heat, dirt, or dyes. You may try cleaning it with warm, soapy water and a soft cloth after removing it from the phone.
Do they ship internationally and how much does that cost?
Yes they do! Check out their list of countries they ship to. Shipping is free to Canada on orders $50 and up. Shipping is Free to the rest of the world (where Sonix ships) on orders $60 and up. International orders will also be subject to duties and taxes payable to their country’s customs office.How long does it take to ship after I place my order?
Orders are shipped within 2-3 business days after an order is placed. Their warehouses are closed on weekends. After your order is placed, please allow 7-10 business days to receive your order within the United States. For International orders, please allow 7-21 business days.
How can I track my package?
Tracking information is sent to your email. Please make sure to check tracking information on your order daily with the tracking number that was provided. Please note, due to COVID-19, there are delays in shipping that they cannot control and some carriers tracking info may not be updated as frequently.
Does the warranty only cover to replace the case for the same design or can I choose a different design?
Their warranty covers replacements for the same design only. However if we no longer have the same design in stock, their team can exchange for a different design of equal value.
How can I cancel or make a change to an order?
Please contact [email protected] immediately if you wish to cancel or request any changes to your order. However, they will not be able to cancel or adjust any orders once they’ve been shipped. Please note: their customer service hours are from 7am PST to 4pm PST, Monday - Friday.
Issue with my order?
Please contact customer service within 2-3 days for any issues after your order is delivered. For any orders 21 business days past delivery date, the order will be reshipped at the expense of the customer ($5).