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What is ShuttleFare's cancellation policy?
They understand your travel plans may change. With that in mind, ShuttleFare.com has a very simple cancellation policy: regardless of whether you made your reservation online or by phone, just give them 24 hours notice prior to your pickup time and they will give you a full refund of the quoted fare. The service fee is non-refundable. Refunds normally show up on your account within 3-5 business days. Unfortunately, ShuttleFare.com cannot refund payment if cancelled with less than 4 hours notice prior to pickup time or in the event of a no-show.
Do I have to register?
You do not need a ShuttleFare.com profile to make a reservation. Once you make a reservation, you are automatically registered in their system with their website. Registering with them will ensure they've got important information such as frequently used addresses and also making future reservations with them quicker and easier. You'll also be able to view previous reservations, cancel your reservation online, or view the details of your reservation.
What are the restrictions on luggage?
Most shuttle operator’s luggage policy closely follows that of airlines. A good rule of thumb is two checked bags and one carry on. If your checked bags exceed 50 pounds or the total dimensions for the checked bags exceed 80 inches (add length + width + height), or if you'll be carrying a surfboard, crate, skis or other large items, please call their customer service for special instructions.
How do I locate my Van when I arrive at the airport?
Simply follow the instructions on your confirmation receipt once you have made your shuttle purchase on ShuttleFare.com. The directions will vary by airport location, but will usually be located near the passenger pick-up areas outside of baggage claim. You may be required to phone dispatch for your shuttle.
Does the price quoted include all taxes?
ShuttleFare.com always shows you the TOTAL FARE. This includes the total of all known rates, taxes, fees, surcharges. However, this price does not include services such as gratuity, after hour fees, excess luggage.