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What happens if the product I want is on backorder?
They really hope this never happens, but if they’re low on or out of stock on a product, they’ll indicate it on the product page. If for some reason there’s a change in the availability after you’ve placed your order, they’ll send you an email to let you know. As soon as they’re back on track and have your item in stock, they’ll ship it out within 1 business day, unless you contact [email protected] to cancel your order.
What if I need to change or cancel my order?
As long as it hasn’t left the building, they’ll do everything they can to help you out there. Contact customer service via email, chat (look down and to the right), or phone to initiate a change or cancel an order.
How do I check on the status of an order I’ve placed?
Simply log into your customer account (look up and to the right) to check on the status of pending or shipped orders. If there’s anything strange going on that you need to know about, they’ll be sure to send you an email right away.
