15% Off Smart Cover Coupon | Apr 2024

Can I update my address?

• They are happy to update your address, but since we can package your order soon, once the shipment is locked, they cannot make any changes. Depending on the delivery warehouse, this may be completed as soon as 10 minutes after the order is placed.

• Because orders are locked for delivery several times a day, they can't guarantee to arrive at your order in time for any adjustment.

• Unfortunately, they cannot be held responsible for the loss of orders due to incorrect shipping addresses. They apologize for the inconvenience! If the address of your order is incorrect, please contact them. If they cannot change the address, if you want to place an order and ship to the correct address, you can receive the discount code.

My tracking shows that it has been delivered, but I didn't receive it，what should I do?

• Sometimes, the tracking information may be incorrect, and packages are marked as delivered before they actually arrive - ouch! Your package is likely to arrive in a few days, but during this period, it is best to contact your neighbors and the post office for more information!

• If you do not receive the order within the expected delivery window specified in its delivery time, please contact them through their contact form, including your order number, within 14 days after the last tracking update, so that they can further help you.

I haven't received the confirmation email yet. What should I do?

• Once you place an order, the order confirmation email will be automatically sent to your inbox. If you have not received the order confirmation email or delivery confirmation email, please check your spam folder to ensure that it is not hidden!

• If you still can't find them, they may have incorrect email archives. If you want them to ensure that they send the correct email, please contact them through their contact form.

• Once your package is picked up by the courier, you will automatically receive a delivery confirmation email with your tracking number.

• If you haven't received the delivery confirmation email or tracking number, please contact them through their contact information, and they can help you check.

I received the wrong item. What should I do?

• In rare cases, their warehouse may ship the wrong items. If the order you receive contains incorrect goods, please inform them, and they will make sure to ship the correct goods again!

• Please contact them through their contact form, including your order number and pictures of the items you received.

• Once they receive this information, they can send the missing items to you.

What is the return and cancellation policy?

• They strive to complete the order as soon as possible so that you can receive important orders in time. Therefore, once the order is placed, it cannot be cancelled or refunded. Please note that they cannot provide tax rebates for orders placed.

• They are happy to update your address, but since we can package your order soon, once the shipment is locked, they cannot make any changes. Depending on the delivery warehouse, this may be completed as soon as 10 minutes after the order is placed.