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What currency are your prices listed in?
All prices for products sold on SoundsTrue.com are listed in United States Dollars. When placing an order, prices for the item(s) ordered, as well as any applicable shipping fees and sales tax, will be displayed both on the site and on your order confirmation email in US Dollars. When viewing your credit card statement, payments may be converted into your local currency, which may create variances in the numbers displayed. For example, a purchase of $25 USD may reflect $32.81 Canadian (CAD) (Conversion Rate on 6/28/2019). While the numbers differ, the value will be equivalent between the US Dollar amount displayed on their site and the local currency billed on your statement.
Where is my order? Can I track it?
For US and Canada shipping addresses, a shipping confirmation email, which should include tracking information, will be sent when your order is processed. For international customers, unfortunately, tracking is not available at this time.
Why do I need an account?
An account is needed to make purchases, access order history, store multiple shipping addresses, view your orders in your account, and provide access to your online Digital Library. Your online Digital Library contains audio, music, video, ebooks, and online courses.
How do I reset my password?
Click “Login/Register” and then “Forgot your password?” underneath the Password field. Enter your email address and press “Submit.” You will then receive an email within a few minutes with a verification code to reset your password. Please check your inbox, junk, and spam folders. If you do not remember the email address you used to set up your account, please contact Customer Service. Please do not create a new account, as the email address is linked to your old account, which holds your library and purchase history.
Will you refund my Sounds True mobile app purchase?
No, since Sounds True does not sell apps directly to customers. If you wish to receive a refund for a Sounds True app, please contact the place of purchase to determine their specific return policy. Examples: Apple iTunes, Android, Google, Amazon/Kindle Fire.