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Spyrix (25)
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Spyrix Frequently Asked Questions
My purchased license code says "Invalid", what do I do?
Make sure that you have the correct program installed on the computer. For example, if you purchased the license "Spyrix Personal Monitor - 1PC", this license can only be registered in the program "Spyrix Personal Monitor". So you need to install the correct program. The same goes for "Spyrix Employee Monitoring" and "Spyrix Keylogger to Email, Dropbox, Google Drive".
Make sure that you use the code correctly: there should not be any unnecessary spaces or other symbols copied by accident.
If you are still unable to register the license manually, you can use this application (just run it on the PC where the program is installed).
How to delete old data from my account?
At the moment there is no option to delete data from the account.
All data is stored in the account for a certain period of time, and after that, it is deleted automatically.
Spyrix Free Keylogger - 7 days
Spyrix Personal Monitor - 30 days
Spyrix Personal Monitor PRO - 30 days
Spyrix Employee Monitoring - 90 days
How do I update the program to the latest version?
You can always download the latest version of the program on their website.
There is no need to delete the previous version of the program. You can install the latest version over the old one without uninstalling the old version. This way all of your settings will be saved.
To update the program, download the installation file and run it on the target PC.
How do I add another computer to my account?
Install the program on the computer.
Go to Settings -> Log Delivery -> Online Monitoring.
Check the small box next to the words "Online Monitoring (via any web-browser)" to enable monitoring.
Enter your account login and password.
Click "Apply".
Why is the Live Viewing not supported in my account?
Firstly, if the Live Viewing is not supported check if you have the latest version of the program installed on the PC. If not, update the program on the PC.
If you have the latest version of the program, try to refresh the page with ctrl+F5 to activate the Live Viewing.
How do I enable the Live Webcam feature?
Live Webcam feature is only available in Spyrix Personal Monitor and Spyrix Employee Monitoring since version v10.4. So, first of all, you need to update the program on the target PC to use it.
To enable the feature, you need to go to the "Remote Settings" tab in your account, scroll to the "Live Webcam" section, and choose the webcam in the drop-down menu.
Do not choose “First active webcam” in the drop-down menu. If you have a Webcam Splitter installed and properly set up on the PC, you can choose it in the drop-down menu.