Squashgalaxy Frequently Asked Questions
Do they support free shipping?
SquashGalaxy offers free GROUND shipping on all orders over $50 and free 1-2 shipping to the continental US on orders over $99. SquashGalaxy offers free ground shipping on all orders over $50 shipped to addresses adjacent to the U.S., free USPS shipping on all orders over $199 (under 4 pounds) shipped to Canadian addresses, and free international shipping on all orders over $299 USPS International Shipping Services.
Can I get a refund? How does it work?
You may return damaged or defective items for a full refund (minus shipping) within 10 days of the original purchase date. They are also happy to exchange damaged items for anything on their site of equal or lesser value.
Is the racket worth an upgrade?
Quite simply, they won't recommend an upgrade if they don't think it's worth it. But if you have to pick, they recommend them in this order.
Does SquashGalaxy support warranty?
If your racket is older than 6 months, this is outside any manufacturer's review window. If you feel your racket has broken prematurely, please email [email protected] and they can review the situation and let you know if you can seek warranty.
How soon can I receive my goods?
If you're shipping to a residence, FedEx only delivers Tuesday-Saturday. It doesn't count Monday as a working day. For express and business shipments, FedEx will deliver Monday through Friday, excluding weekends. Day 2 orders placed and shipped on Thursday will not arrive until Monday. Overnight orders shipped on Friday won't arrive until Monday. Additionally, any orders placed after 2pm ET will ship the next business day. For APO/FPO military addresses, they recommend using the USPS Priority Mail option. At checkout, list the country code as US so that shipping can be calculated correctly. Depending on military mail, delivery time may take up to 10 business days.