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What is their shipping policy?
They provide free delivery service for almost all orders in Canada. Exceptions include shipping to some rural areas, and orders below $150, which require a handling fee of $29.95. Free delivery included in the freight is roadside service. Goods in stock are usually shipped within 48-72 hours after placing an order. Special order items are shipped directly from the dealer or through starlight, depending on the destination. The delivery date is only estimated in good faith and quoted in "working days", excluding weekends and legal holidays. PO box address does not accept delivery
Special orders, oversized and overweight items can only be transported by freight (UPS LTL), which will incur freight surcharges. Please contact them for quotation: call toll free at 1.833.782.7544 or info@st arlightlighting.ca.
You will receive an email confirming the delivery of the order within 3-5 working days after submitting the order, including tracking information, unless there is a credit freeze or the payment information provided requires other details. This offer does not apply to orders for construction products and / or orders placed by their dealers or any parties that receive trade discounts from starlight.
What is their return policy?
Starlight is located behind its products. If you are not satisfied with your purchase, you will issue a refund, replacement or store letter of credit, and notify them within 48 hours after receiving the products. All returns must be pre authorized via email [email protected] Or call 1.833.782.7544 for authorization of returned materials before returning any products.
All returns must be pre authorized to obtain the return material authorization before returning any product.
What do I do if I received a damaged item?
Please note: most damage claims require photos. Without photos, they may not be able to process your request. Take a digital photo of damaged or defective items for record and send a copy to [email protected].
For larger items shipped through the shipping company, you must inspect the item on site and mark any obvious defects on the bill of lading. Once you do this, please call their toll free number immediately so that they can claim against the carrier and speed up the replacement immediately.