40% Off Step2 Coupons & Promo Codes | May 2024

What is their return policy?

• Only products purchased through Step2 direct can be returned to them, which does not include replacement parts. Step2 direct does not accept the return of products purchased from other retailers.

• Obtain return authorization - all returns require the prior authorization of Step2 direct. For authorization, please call toll free at 1-866-429-5200 and contact us from 8:00 a.m. to 5:00 p.m. Eastern time Monday to Friday.

• Seasonal / holiday items - cannot be returned after the season / holiday ends. For example, his first Christmas tree cannot be returned after December 23.

• Please note: without the prior authorization of Step2 direct, they will deduct any relevant fees, freight and 20% restocking fee from your refund.

• FedEx shipping - you can return items shipped by FedEx within 14 days of receipt to get a refund of the purchase price less shipping. Return arrangements and expenses will be your responsibility. The returned items must be brand new, unassembled and originally packaged.

• If you are eligible to receive credit when returning goods, the credit card will be issued to the original credit card used to place the order, or you can receive a promotion code for your next purchase www.step2.com.

How to track my order status?

After the order is shipped, they will send you tracking information by email. The estimated delivery date will be provided to you when you place an order. If your estimated delivery date has passed and you have not received an email with a tracking number, please call Step2 directly at 1-866-429-5200, 8:00 a.m. to 5:00 p.m. Eastern time Monday to Friday, or contact Step2. Please provide your order number, and they will find your tracking number.

What is their shipping policy?

• The order will be shipped through the parcel transportation company (Fed Ex) or the truck transportation company. You will see the delivery method of the order when you check out.

• If you provide the ex items included in the order with the truck items, the entire order will be delivered by truck in one shipment.

• Replacement parts are usually shipped via FedEx ground economy (formerly smart post)

• When ordering more, items that are usually sent by FedEx can be changed to truck shipments.

• Please call step 2 1-866-429-5200 directly from 8:00 a.m. to 5:00 p.m. Eastern standard time from Monday to Friday, or click step 2 above to get further help.

• Their freight is calculated according to the average actual freight of the order. The total cost will change with the content of the order.