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What are the conditions for return?
Returned items must be in their original condition, including packaging, tags, booklets, and labels.
Products not in their original factory condition are not returnable and will not be refunded.
All items need to be in their original condition upon return. This means unwashed, unworn (except to try on) and with no imperfections, such as dirt or animal hair.
Items must be returned to their processing centre in the original packaging.
How to start a return?
To request a return, please get in touch and include:
Photos of the item(s) you are looking to return, showing clearly that they remain sealed or in delivery condition.
Photos of the packaging itself if applicable.
The Ubisoft Store order number.
Any accepted order requests need to be returned within 14 days from the day you receive your return label.
Please do not include additional items that were not approved in the original request.
Please note that refunds may not be available for games from which you have been banned, or if you have otherwise violated any of Ubisoft’s terms.
How can I change the delivey details?
To change the delivery address for an order you have already placed, please get in touch with their customer support team including your order number, purchasing account details and updated shipping information in the notes.
If you are looking to change the saved shipping information on your account, you can do this on the Ubisoft Store website.
Please note that pre-orders are prepared for dispatch ahead of release, to give products the best chance of reaching you for the release date. It may not always be possible to amend your details because of this We recommend submitting your request as early as is possible.