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When and how will my order be delivered?
SUBTYPE Store aims to deliver your order within 3-7 business days almost anywhere in Australia.
Orders placed before 2pm will receive Same-Day dispatch (Monday - Friday excluding Public Holidays).
They deliver their products using Star Track Australia.
Once your order has been picked up by a courier, notification will be sent via SMS and Email.
Please expect potential delivery delays during peak holiday periods & Sale events .
How much does delivery cost?
They offer Free Express Delivery on orders over $220. The courier will text and email you with shipment tracking details. Please allow 3-7 days transit time (Mon-Fri). They do their best to dispatch your order within 24 hours.
For orders under $220 they offer $15 Express Delivery. The courier will text and email you with shipment tracking details. Please allow 3-7 days transit time (Mon-Fri). They do their best to dispatch your order within 24 hours.
What is the return policy for online orders?
Items purchased online can be returned in-person to the store or via post at sender’s expense
In the event Subtype requests your bank account details to issue a refund, Please ensure you provide the correct BSB and Account Number.
Your refund may be delayed if the incorrect details cause the refund to bounce.
They are not liable for any refunds processed into the wrong account due to incorrect information provided.
How to make a return?
Ensure you meet their returns policy requirements.
Contact their Customer Experience team here to receive your returns authorisation number & return shipping .address.
Package your return in another carton or satchel to protect the original packaging.
Visit your Post Office to pay for the return at sender’s expense.
Keep your tracking number as proof of return. Refunds are unable to be processed unless received.
Upon receipt, your return will be assessed and processed within 2-3 business days.
If approved, your refund will reflect within 2-5 business days.